FREQUENTLY ASKED QUESTIONS
PRODUCT INFORMATION
HOW ARE YOUR SHOES SIZED?

Our shoes are sized according to the US standard. We suggest that you have your foot measured at one of our Vans Retail Stores nearest to you. Please note, by design, our high performance skate shoes tend to fit snug so you may want to select a half size larger

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HOW DO I CLEAN MY VANS SHOES?

Use a wet cloth to clean it generally and dry it under nature environment. Don’t use any chemical to clean it or wash it. Our vulcanized shoes cannot be washed.

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GENERAL
HOW CAN I FIND A VANS RETAIL STORE NEAR ME?

Try the STORE LOCATOR at the top of the page to find the Vans retail store nearest you

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HOW DO I GET SPONSORED BY VANS?

Please send your proposal to physical address below: 25/F, C-Bons International Center, 108 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong

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IS THE VANS SITE SECURE?

Your information will be encrypted from the moment you enter it. A browser in secure mode will display a URL address beginning “https://” rather than the standard “http://”. The “s” stands for “secure”

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RETURNS & EXCHANGE
DO YOU OFFER RETUENS AND EXCHANGE?

– Brings original receipt to the store with your unworn product with the original hangtag within 7 days. We will exchange the product ONCE for you
– No exchange for used, damaged /altered goods, and discounted products.
– Good sold are not refundable
– In case of dispute, Vans reserves the right of the final decisions

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THE ‘OFF THE WALL FAMILY’ PROGRAM
HOW IT WORKS

The ‘Vans Off The Wall Family’ program is divided into 3 main tiers:

  • SILVER – Tier upgrade criteria for ‘silver’ is INR 4000/- which brings benefits like 15% of gift vouchers on purchase of footwear.
  • GOLD – Tier upgrade criteria for ‘gold’ is INR 10000/- which brings benefits like free Vans merchandise worth INR 1500 (valid for 30 days) + 20% of gift vouchers on next purchase.
    Also, INR 750/- worth of gift voucher valid in birthday month.
  • PLATINUM – Tier upgrade criteria for ‘platinum’ is INR 20000/- which brings benefits like free Vans merchandise worth INR 3000 (valid for 30 days) + 10% discount on all purchase made as platinum tier member
    Also, INR 1000/- worth of gift voucher valid in birthday month.
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PRIVILEGES

SILVER tier members get:

  • Exclusive sale previews
  • Alerts on new collection launches
  • Members only offer

GOLD tier members get:

  • Exclusive sale previews
  • Alerts on new collection launches
  • Members only offer
  • Birthday month offer worth INR 750/-

PLATINUM tier members get:

  • Exclusive sale previews
  • Alerts on new collection launches
  • Members only offer
  • Flat 10% OFF on every purchase
  • Birthday month offer worth INR 1000/-
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TERMS & CONDITIONS

Applicable to all members of the Vans Off The Wall Family Loyalty Program.

  1. VF Brands India Pvt. Ltd. having its registered office at 8th floor, Laurel B Block, Bagmane Tech Park, CV Raman Nagar, Bangalore 560090 (“Company”) is the exclusive licensee of Vans brand in India and has authorized this program.
  1. A member’s mobile phone number shall be stored and used by the program as his/her unique identification number for participating in the program.
  1. By registering as a member, the member consents to (i) participating in the program (ii) receiving all phone calls, messages, e-mails regarding the program and any benefits, services etc.
  1. A member of this program will be entitled to avail certain benefits from time to time only at exclusive Vans stores (and not at any department stores). No two benefits may be clubbed together.
  1. All benefits shall be subject to these terms and conditions and shall be subject to any additional terms specified at the time of offering the benefit.
  1. Any details submitted by a member may be used by the Company and shared by the Company with its agencies and third party service providers to provide information to the members regarding any products, benefits, services offered under the program or by the Brand. The information may also be used by the Company for any future Brand development, product development etc.
  1. The Company may alter terms and conditions at any point in time and shall post the revised terms and conditions on the Vans.com/in/Loyalty. It shall be the responsibility of each member to check the current terms and conditions applicable to him/her. The Company shall not be liable for any liability arising out of any withdrawal or alteration of the benefits.
  1. If a member misuses the program or fails to abide by the terms and conditions, the Company may in its sole discretion cancel any membership without any intimation to the member.
  1. Employees of VF Brands India Pvt. Ltd. are not eligible to participate in the program.
  1. Any existing offers running in the store cannot be clubbed with offers claimed through the program.
  1. Any dispute arising out of the terms of this program shall be subject to the exclusive jurisdiction of courts at Bangalore only.
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